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Pentair Free Shipping Policy

By popular demand, free shipping is here to stay!

Why stop shopping when you can receive FREE SHIPPING?

Free Shipping Policy: Subject to the terms, conditions, and exclusions set forth below, Pentair Aquatic Eco-Systems, Inc. and Pentair Aquatic Eco-Systems (Canada), Inc. (collectively, “PAES”) offers free Standard Ground Delivery* on orders of goods placed through the PAES website or sold through the official catalog. This Free Shipping Policy only includes final delivery to the Continental United States, Canada, Alaska, Hawaii, Puerto Rico, and the US Virgin Islands. EXCLUSIONS: The Free Shipping Policy does not apply to the following types of orders and/or goods:

  • Orders the total dollar value of which is under $50.00 (US). A flat rate of $7.99 (US) will apply to all such orders shipped Standard Ground Delivery.
  • Orders or delivery of goods in connection with repair services, warranty items and/or returns.
  • Goods manufactured by (i) Faivre, (ii) Arvo-Tec, (iii) PCI, and (iv) AirSep Corporation.
  • International drop shipments of goods into the above-referenced territories, including for goods from international suppliers that are not in the normal course of business held in inventory by PAES.
  • The following branded product lines and/or product categories: (i) fiberglass tanks; (ii) drum screen filters; (iii) radial flow settler; (iv) cyclonic bioreactor; (v) gas control column; (vi) low head oxygenators; (vii) vacuum degassers; (viii) Oxy Tower goods; (ix) fish pumps; (x) pressure-packed columns; (xi) commercial carbon filters; and (xii) propeller-driven bead filters.
  • Shipments to remote locations where customary Standard Ground Delivery Rates are not available through the carrier.
  • Rush Delivery (as described below).
  • Goods procured through a formal quote from PAES in connection with a project bid proposal, tender or other related solicitation.

*The PAES Free Shipping Policy DOES NOT cover, and PAES shall not be responsible for, obtaining customs clearance for the goods, broker fees, customs duties, taxes (including but not limited to sales, use, VAT, and HST taxes) and fees.

Orders NOT qualifying for Free Shipping: For price quotes on shipping charges for all other orders for goods that do not qualify for free shipping, including international shipments, please contact a Contact Center team representative at 407-543-1866. Shipping charges may include process and handling fees.

Customs Clearance, Taxes, Duties, and Fees: When ordering goods from PAES, whether such order falls under PAES’ Free shipping Policy or otherwise, the customer is responsible for assuring the goods can be lawfully imported to the destination country. The recipient of the goods will be the importer of record and must comply with all laws, rules, and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, sales, use and value-added taxes, and customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance, including obtaining a customs broker, must be fulfilled by the customer. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Delivery Information: For phone orders, in-stock conditions will be indicated for each product. Estimated standard delivery times are shown on the next page.

Rush Delivery: For additional charges and fees, 3-Day Service, 2-Day Service, Next Day Service, and USPS Express are available. See terms of Shipping Method on the next page. Please contact a Contact Center team representative at 407-543-1866 for additional information and rates.

Physical Address: Only the US Postal Service (USPS) can deliver to Post Office Box addresses.

Factory Direct Shipping: PAES currently does not provide online tracking for drop-shipped packages, but we can provide an estimated delivery date upon request.